You should select the default options for any questions in the installer. Once the download has been completed, the Cerberus UI will close and shut down and the installer will automatically launch.Press the Update button to automatically download the latest release and begin the update process. If a new release is available, the Update button will be enabled and a list of changes since your current version was released will be listed in the release notes list box.If this is the case, you have the latest release and can press the Close button to end the update process. If no updates are available, the Current Version and Latest Version will be the same, and the Update button will be disabled.It will list the current version installed and any updates that are available. You will see the Upgrade Check dialog.Select the Check For Update menu option.Select the Help menu option from the main menu.To check for an update and, optionally, install it: The Cerberus FTP Server automatic updater will check for a new release of Cerberus FTP Server, and allow you to download and run the updater to upgrade your installation. Updating using Method 1 runs the installer in a reduced-UI mode which will continue to use the previous service account. When updating, you can only change the service account that Cerberus runs as through a manual update, which is Method 2 as described below. Select the Backup Users and Settings option to create a zip file of all of your Cerberus settings and users. NOTE: We always recommend making a backup of your users and settings from the Cerberus Tools menu before upgrading. The Cerberus FTP Server service will be unavailable during the upgrade. The server configuration and user settings are never removed.Īn upgrade usually takes about 5 minutes, and almost never requires a reboot. The uninstallation only affects the actual program files. When upgrading using either method, the installer first stops the Cerberus FTP Server service, uninstalls the existing Cerberus FTP Server installation, then installs the latest release. You can use the built-in auto-updater, or you can download the latest installer and run it to manually upgrade your installation. If you allow your legacy perpetual license to expire, you’ll lose access to product updates and technical support.There are two methods for upgrading an existing installation of Cerberus FTP Server. For legacy perpetual licenses (purchased before April 10, 2023), you’ll receive a notification about 30 days before expiration with information on your renewal into our subscription offering.Once you’ve completed the purchase, a new license key will be emailed to extend the subscription term. It is important to renew before expiration to avoid disrupting your access to Cerberus. For existing subscriptions, you’ll receive a notification about 30 days before expiration with information on your renewal.Unlimited phone and email support during business hoursĪdditional support needs can be discussed by contacting our sales team. Enterprise Plus Edition: 24/7/365 Severity 1 Support.Enterprise Edition: Unlimited phone and email support during business hours.Professional Edition: Unlimited phone and email support during business hours.What Support Does My License Subscription Include?Įach edition’s subscription license includes support for the duration of your subscription: Yes! To upgrade to a higher edition, visit this page.įor upgrades, you will not need to request a new license key. If multiple virtual computers are running on a single computer, we require each virtual computer to have a distinct, valid license. How Does Licensing Work for Virtual Machines? Enterprise Plus edition users will receive one non-production license included with each production license subscription. You may purchase licenses for backup, staging, testing, disaster recovery and other installations at a 50% discount during the checkout process. Enter your license code via these steps to turn the trial version of Cerberus FTP Server into a fully licensed version of your purchased edition (no new installation is necessary).Purchase a specific edition of Cerberus FTP Server.How Do I Purchase and Activate My License? Review Cerberus FTP Server’s full end-user license agreement here.Each license includes technical support and product updates for the duration of your subscription. A single license subscription entitles a user to install Cerberus FTP Server on one machine. Commercial use of any version of Cerberus FTP Server requires buying a license via subscription.
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